Patient satisfaction

  • What is satisfaction and the levels of scoring
  • Distinctions of behavior of a satisfied patient and a dissatisfied patient
  • Dentistry shift from appointment to experience
  • The key perceptions of how a Canadian patient determines a good dentist
  • Tactics to match and align with their perceptions and needs
  • The patient expectations of how they want to be treated, communicated and serviced by your dental team and practice
  • Communication tools that assure long term loyalty, retention and acceptance